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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
When you say tried to reset the password ***** windows 10, this is what it means to connect this way.
You must chose the option with your windows login that shows your email.
Go on line and you can change your microsoft account password.
IF the computer is connected to the internet, it will update the password ***** the computer and you
should be able to log in.
Can you tell me if you have the option of the full email showing there to log in (icons on center of page
will show you what methods you have to log in with)
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin