Hello and thank you for your question. I look forward to assisting you today. Can you tell me please the make and model of the computer, what version of Windows you are using and how you are connecting to the router?
Okay. If you are connected to the router via a network LAN cable, disable your wireless first then we can go from there.
Now right click on the Windows start icon and select Control Panel then Network and Sharing Center.
Click on Change Adapter Settings then right click on your Ethernet adapter and select properties.
Double click Internet Protocol Version 4 and make sure both fields are set to auto.
Good. Now close those windows, right click on the start icon again and select Command Prompt (Admin)
At the prompt type ipconfig and tell me what you get back.
Make sure you selected Command Prompt (Admin) and not just the Command Prompt.
Okay so you may have a problem with the network cable or with the router. Do you have any other devices connected to it?
Check the LAN port on the router and make sure the connection is good.
Try the ipconfig again.
Try from one of the other computers to rule out a problem with the router or swap LAN ports your current cable is plugged in to.
Is this a new router?
You are plugged into one of 4 ethernet ports correct?
Okay. Try this then; press and hold the reset button on the back until the power LED starts flashing. This will reset the router back to factory.
Let me know.
Well I would have to say your router has died then. I would suggest you return and exchange it.
My pleasure. Good luck!
I see you have given me a negative rating. Was there a problem I could have addressed and corrected?
I don't understand then what the problem is? I explained your router is most likely defective and you should exchange it, but I have not had any contact with you since chatting with you last evening?
Did you exchange the router? Is it possible you are referring to the automated response coming from the web site?
No need to be insulting! Attempting to troubleshoot remotely can be a challenge at best sometimes. We do not always get the best information and can only go by what the customer is telling us. All you need to do was come back to indicate the problem was solved and request a refund. I will gladly to that for you now. Have a nice day!