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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have tried everything suggested and still can't connect my

Customer Question

I have tried everything suggested and still can't connect my Kindle Fire to a network.
JA: What's the make/model of your device? How old is it?
Customer: It is a kindle fire but where do I find the make/model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I got a new modem. And rebooted the router - whatever suggestions came along. Constantly tells me that I have a authentication problem but network & password ***** same as my internet on computer.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  bbao replied 1 month ago.

So you do mean you have done everything here to try connecting your WiFi?

https://www.amazon.com/gp/help/customer/display.html?nodeId=200690850

Also, as a quick fix, did you restart Your Kindle ? Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device.

Customer: replied 1 month ago.
Did all of the above
Expert:  bbao replied 1 month ago.

Okay, please advise the model number of your Kindle and new router, let me check the specs to make sure they are compatible.