How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cody Your Own Question
Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 2013
Experience:  Systems Administrator
58973002
Type Your Networking Question Here...
Cody is online now
A new question is answered every 9 seconds

Our SBS 2011 server just started not being able to connect

Customer Question

Our SBS 2011 server just started not being able to connect to Internet. Running the "Fix My Network" or "Connect to Internet" wizards fail. The network adapter shows as connected to the Internet.
JA: Have you tested the connections by doing a ping utility test?
Customer: Ping to router? Yes, that works?
JA: What happened right before this popped up?
Customer: Nothing unusual.
JA: What troubleshooting have you tried?
Customer: Running those two wizards. Running the Windows Network Diagnostics. Resetting IPConfig data.
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Networking
Customer: replied 6 months ago.
The "Connect to the Internet" wizard fails with message "Internet connection is incomplete. Windows SBS did not properly configure your e-mail. To correct this, re-run this wizard."
Customer: replied 6 months ago.
The "Fix My Network" wizard attempts to fix the network connectivity issue, and then says "No Internet connection found. Status:Errors".
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can you ping 8.8.8.8 or google.com ?

Can you ping the server from a computer on the same network?

Customer: replied 6 months ago.
No, I cannot ping 8.8.8.8 or google.com from the server. I can ping the server from my workstation.
Expert:  Cody replied 6 months ago.

Can we do a remote session?

If we can connect to your computer then remote into the server?

Customer: replied 6 months ago.
We've resolved the issue. It was an issue with the Sonicwall router.
Expert:  Cody replied 6 months ago.

nice, thanks for the update

Expert:  Cody replied 6 months ago.

nice, thanks for the update

Related Networking Questions