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Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 1294
Experience:  Systems Administrator
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Our SBS 2011 server just started not being able to connect

Customer Question

Our SBS 2011 server just started not being able to connect to Internet. Running the "Fix My Network" or "Connect to Internet" wizards fail. The network adapter shows as connected to the Internet.
JA: Have you tested the connections by doing a ping utility test?
Customer: Ping to router? Yes, that works?
JA: What happened right before this popped up?
Customer: Nothing unusual.
JA: What troubleshooting have you tried?
Customer: Running those two wizards. Running the Windows Network Diagnostics. Resetting IPConfig data.
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Customer: replied 1 month ago.
The "Connect to the Internet" wizard fails with message "Internet connection is incomplete. Windows SBS did not properly configure your e-mail. To correct this, re-run this wizard."
Customer: replied 1 month ago.
The "Fix My Network" wizard attempts to fix the network connectivity issue, and then says "No Internet connection found. Status:Errors".
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can you ping 8.8.8.8 or google.com ?

Can you ping the server from a computer on the same network?

Customer: replied 1 month ago.
No, I cannot ping 8.8.8.8 or google.com from the server. I can ping the server from my workstation.
Expert:  Cody replied 1 month ago.

Can we do a remote session?

If we can connect to your computer then remote into the server?

Customer: replied 1 month ago.
We've resolved the issue. It was an issue with the Sonicwall router.
Expert:  Cody replied 1 month ago.

nice, thanks for the update

Expert:  Cody replied 1 month ago.

nice, thanks for the update