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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I cannot get my Epson WF-4640 back on line. CenturyLink4566

Customer Question

I cannot get my Epson WF-4640 back on line.
JA: Can you describe your network setup (devices and cables used)?
Customer: CenturyLink4566 wireless
JA: What happened right before this popped up?
Customer: It worked fine for the last year but stopped yesterday. the printer makes copies but it will not print from the computer.
JA: What troubleshooting have you tried?
Customer: verytthing I can think of. It says that it has been corrected but it still does not work
JA: Anything else you want the network expert to know before I connect you?
Customer: My wife & I are real astate agents and use the prionter OFTEN. WE need it for a contract tomorrow.
Submitted: 4 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when printing?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

If the printer is wireless, what's the status of the Wi-Fi / wireless light / icon on the printer?

Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,