Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Try getting your Default Gateway address from the Asus router.
Then enter that IP Address (for your Default Gateway, when you are connected to the Asus router) into your browser's Address field, and press
That ought to bring up a popup of the prompt for a username and a password.
You may simply have some confusion about the network.
How is your computer connected to your network, through which you access internet?
And, is it connected to internet through the Asus router in question?
And, is it connected to *both* the Asus router, and another router? that's enough to confuse things for sure.
I regret not getting back to you on Sunday night... for my time zone, it was past 11 p.m.
The Arris TM1602 is a cable modem. I presume you have cable internet service - is this guess correct?
Or do you have DSL/ADSL phone line internet? or FIOS, etc. ?
I have heard of Charter but am not quite sure what service you have.
I would rather not run the risk of disconnecting your internet, myself.
How recently was the Asus router installed? and how recently was the current internet service (whatever it is) installed?
OK, good. Thank you for clearing up those points.
Are you connected to the Asus router by a cable, or by a wireless connection?
And is the internet working through it?
I regret to hear that I have displeased.
It seems you have relented on asking for a refund now?
But I have made poor progress with this case so far for whatever reason, and I feel it is fair to Opt Out of the case, opening it to other Experts in this category, so that an Expert with, perhaps, an approach that would suit you better, may take up this case and give you the help you need.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you. I have a great networking experience.
Please confirm if you still require assistance with the Asus router issue?I am awaiting your reply.Thanks,IT Miro