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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My phone is locked out do to forgetting my gmail password. I

Customer Question

my phone is locked out do to forgetting my gmail password. I have tried everything.
Submitted: 3 months ago.
Category: Networking
Expert:  Randy IT Tech replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Were you able to reset the password ***** the gmail recovery?

Customer: replied 3 months ago.
no
Expert:  Randy IT Tech replied 3 months ago.

okay, what is the gmail address?

Customer: replied 3 months ago.
what did i pay $19 for
Expert:  Randy IT Tech replied 3 months ago.

I'm not sure what you mean. I only do tech support, if you have questions about your account customer support can help with that.

Customer: replied 3 months ago.
Customer: replied 3 months ago.
randy are there
Expert:  Randy IT Tech replied 3 months ago.

okay, thank you. What is the last password ***** remember?

Customer: replied 3 months ago.
it, been so long since i set it up
Expert:  Randy IT Tech replied 3 months ago.

okay, can you still access emails on any of your devices?

Customer: replied 3 months ago.
not with out my password
Expert:  Randy IT Tech replied 3 months ago.

okay, are you on a windows computer now?

Customer: replied 3 months ago.
Expert:  Randy IT Tech replied 3 months ago.

okay, I can help you better with a remote session. I may be able to reset or recover the password ***** you that way.

Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=0e57b7d9-a1a4-476c-a146-dfe83ac2f997

Customer: replied 3 months ago.
do you want me stay on that page
Expert:  Randy IT Tech replied 3 months ago.

it seems the connection dropped. If you can get the anti virus off then we can try the password ***** tool.

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