My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Were you able to reset the password ***** the gmail recovery?
okay, what is the gmail address?
I'm not sure what you mean. I only do tech support, if you have questions about your account customer support can help with that.
okay, thank you. What is the last password ***** remember?
okay, can you still access emails on any of your devices?
okay, are you on a windows computer now?
okay, I can help you better with a remote session. I may be able to reset or recover the password ***** you that way.
Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>
it seems the connection dropped. If you can get the anti virus off then we can try the password ***** tool.