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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My smart tv says no networks found. This is the only device

Customer Question

My smart tv says no networks found. This is the only device out of 9 that is unable to find my network.
JA: Can you describe your network setup (devices and cables used)?
Customer: I'm not a tech person but I have an xfiniity router. Secured with password. There are currently 3 iPhones, 2 iPads 3 laptops and a pc connected to it just fine. My smart tv is saying it cannot find any networks.
JA: What happened right before this popped up?
Customer: Well this is an ongoing issue. Not sure when it happened . This is my sons tv, he mentioned it 2 months ago and I tried quickly to connect but was unable to do so. Tonight I figured I'd battle with it! Every time says the same thing.
JA: What troubleshooting have you tried?
Customer: I reset network names and passwords, powercycled the router and the tv. Also restored the tv to factory settings.
JA: Anything else you want the network expert to know before I connect you?
Customer: Think that's all I see it is 19. Will it still be 19 if it isn't fixed?
Submitted: 8 months ago.
Category: Networking
Expert:  Dan replied 8 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Can you please give me the make and model of the TV?

Customer: replied 8 months ago.
Vizio e320i-b2
Expert:  Dan replied 8 months ago.

Thank you. How are you trying to connect the TV to your network?

Customer: replied 8 months ago.
Wirelessly
Expert:  Dan replied 8 months ago.

Can you access the network setup menu in the TV for me please?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
Wired connection
Wireless access points
Manual set up
Hidden network test connection are my options.
Customer: replied 8 months ago.
Those are the options
Expert:  Dan replied 8 months ago.

Select Wireless please.

Expert:  Dan replied 8 months ago.

Once there you should see the name of your network.

Customer: replied 8 months ago.
No, it is not there. Says no network
Expert:  Dan replied 8 months ago.

You do not by chance have a network cable attached to the TV do you?

Customer: replied 8 months ago.
No
Customer: replied 8 months ago.
The router is in another room
Expert:  Dan replied 8 months ago.

Is there an option you can highlight that reads More Access Points? If so, select that and see if your network is listed.

Expert:  Dan replied 8 months ago.

What is the make and model of the router? There is a possibility your TV is not compatible with the wireless portion of the router?

Expert:  Dan replied 8 months ago.

Still with me?