Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?Name and exact model of your modem?
Are you using another router with the modem as well? make/model of modem.
Who is your ISP (internet service provider)?