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Tim, Sr. Engineer
Category: Networking
Satisfied Customers: 672
Experience:  Sr. Systems and Network Engineer
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Broadband] The computer could not get an internet

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Broadband] The computer could not get an internet connection. (Error: AC-3000 0x84100103)
JA: Have you tested the connections by doing a ping utility test?
Customer: no
JA: What happened right before this popped up?
Customer: my usual start windows and then attemp to sign on to AOL
JA: What troubleshooting have you tried?
Customer: checked out McCaffry settings and deleted AOL connection service . . . no change with either
JA: Anything else you want the network expert to know before I connect you?
Customer: that's all i can offer for my understanding

Hey, I'm Tim and will be assisting you. Who is your ISP? (internet service provider)? Whats been going on?

Customer: replied 15 days ago.
I can use Microsoft's IE to sign on but AOL will not sign on . . .

so you have internet access, but can not get on AOL?

Customer: replied 15 days ago.
correct . . . i re-installed AOL Desktop but that didn't help

Sounds like one of two issues, you used incorrect password ***** than three times which locks you out (very easy to do) Or AOL them selves are having an outage.

Customer: replied 15 days ago.
i can sign-on to AOL with my account name and password ***** internet explorer

but not the software desktop app?

Customer: replied 15 days ago.
CORRECT MY AOL loads and i can utilize the search box but will not sign-on to AOL

That sounds like an issue on AOLs side....they own and update and operate that software......if you can log into your AOL mail etc, but not their software they are having some sort of outage

Customer: replied 15 days ago.
OK therefore i will contact AOL . . . Thank you !

Yup, OR wait a day.....they usually have this sorted out quickly.

Please take the time to rate my service in the upper right hand corner, as i do this for a living.

Customer: replied 10 days ago.
Thanks . . . Will follow your advise on contacting AOL.

No problem, please take the time to rate my service in the upper right hand corner.

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