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arsufi
arsufi, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 1067
Experience:  MCSE, RHCE, IBM System X Server Certified
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I need to change my network and password on my existing HP

Customer Question

I need to change my network and password ***** my existing HP printer
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: The model is Officejet Pro 8600. We had to change our internet modem so we have a new network number as well as password. I don't know how to change that.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't printed anything since this change
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thank you
Submitted: 4 months ago.
Category: Networking
Expert:  arsufi replied 4 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi replied 4 months ago.

Please let me know when you are ready

Customer: replied 4 months ago.
I'm ready.
Expert:  arsufi replied 4 months ago.

Great..

Do this on your printer

Customer: replied 4 months ago.
Do what on my printer
Expert:  arsufi replied 4 months ago.

1: On the printer control panel, touch the Right Arrow to display the second navigation screen

Expert:  arsufi replied 4 months ago.

2: Touch the Setup icon

Customer: replied 4 months ago.
Ok
Expert:  arsufi replied 4 months ago.

3: Touch Network, touch Wireless Setup Wizard, touch Continue

Expert:  arsufi replied 4 months ago.

4: Printer scan for wireless network and displays available wireless network name, from that choose your wifi click then touch OK button

Expert:  arsufi replied 4 months ago.

5: Now it prompt for wifi password, enter it and finish the wizard

Expert:  arsufi replied 4 months ago.

Printer will be connected to new wifi network once its done successfully...

Now use HP software and scan for printer, if everything is fine software will detect the printer and add printer to computer

Expert:  arsufi replied 4 months ago.

You may do the procedure and update status

I shall wait..

Expert:  arsufi replied 4 months ago.

Status please

Expert:  arsufi replied 4 months ago.

Please feel free to ask if you come across with any problem.

I am still waiting to hear from you

Thanks

Customer: replied 4 months ago.
I had to leave but I think I can do it now. The network info I put in did not have everything in caps. Thank you
Expert:  arsufi replied 4 months ago.

Let me know if its fixed...

Thanks