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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My phone uses net gear as secure connection but will not

Customer Question

My phone uses net gear as secure connection but will not allow me to access internet or use speaker to type my texts worked fine till this weekend. It does allow me to type my texts and sends whats up ??
JA: How much experience do you have with this particular Netgear router?
Customer: Very little had it for awhile but I am not tech savvy
JA: What happened right before this popped up?
Customer: Nothing no changes on phone or computer that is why I am confused why I can not use it on my phone
JA: What troubleshooting have you tried?
Customer: Don't know what troubleshooting to try give me a direction to start in please
JA: Anything else you want the network expert to know before I connect you?
Customer: Nope that is my only issue can not connect on my phone
Submitted: 1 month ago.
Category: Networking
Expert:  Kevin T replied 1 month ago.

Hi,

Welcome to JustAnswer.

What's the make and model of your phone

Customer: replied 1 month ago.
Samsung galaxy S6 But also netgear will not work on my Kindle was fine till Fri Now will not allow me to acess anything online
Expert:  Kevin T replied 1 month ago.

So your netgear router will not give your phone or your kindle internet? Does it give any other device internet?

Customer: replied 1 month ago.
No just those two I didn''t change any settings
Expert:  Kevin T replied 1 month ago.

Can you disconnect from the net gear network on your phone and then re-connect it. This will pull a fresh copy of the correct internet settings.

Unlikely it will fully resolve your issue but it's a start.

Customer: replied 1 month ago.
How Do I disconnect connect it from phone ??
Expert:  Kevin T replied 1 month ago.

Hi,

Go into your available networks and un remember