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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a new Apple I pad and I cannot seem to install wiki

Customer Question

I have a new Apple I pad and I cannot seem to install wiki into it because it insists my password ***** FFeni isincorrect. I have tried 20 or so times and always It says my password ***** ***** What to do?
JA: How much experience do you have with this particular machine?
Customer: None. I just got it Saturday.
JA: What happened right before this popped up?
Customer: I brought up wify and touched it and it said not connected. So I touched the wifi FFENI DOMAIN NAME AND THEN TRIED TO PUT IN TH PASSWORD. ALWAYS NOT NMACCEPTED
JA: What troubleshooting have you tried?
Customer: i WENT BACK TO MY COMPUTER TO VERIFY THE PASSWORD ***** WHAT I had was right.
JA: Anything else you want the network expert to know before I connect you?
Customer: No, I just need to verify that the password ***** ***** according to their records.
Submitted: 1 month ago.
Category: Networking
Expert:  Randy IT Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Is the iPad connected to the internet?

Expert:  Randy IT Tech replied 1 month ago.

You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.
no
Expert:  Randy IT Tech replied 1 month ago.

Follow the instructions below to reset your iPad's network settings:

Step 1:
Tap Settings.

Step 2:
Tap General.

Step 3:
Scroll down to the bottom of the page and tap Reset.

Step 4:
Tap Reset Network Settings.

Step 5:
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Step 6:
Wait while your iPad resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPad will also automatically restart. Try reconnecting your iPad to the network again.

.

Expert:  Randy IT Tech replied 1 month ago.

did that work for you?