My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Is the iPad connected to the internet?
You can reply to me here by typing in the box below please.
Follow the instructions below to reset your iPad's network settings:
Step 1:Tap Settings.
Step 2:Tap General.
Step 3:Scroll down to the bottom of the page and tap Reset.
Step 4:Tap Reset Network Settings.
Step 5:You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.
Step 6:Wait while your iPad resets its network settings.
Once the reset process is done, your network settings will return to its factory default settings. Your iPad will also automatically restart. Try reconnecting your iPad to the network again.
did that work for you?