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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Forgot username and password, have only used my jetpack

Customer Question

forgot username and password
JA: When did you last reset your username and password?
Customer: have only used my jetpack once' cannot type' is there a phone number to help me?
JA: What happened right before this popped up?
Customer: blue screen for a second
JA: What troubleshooting have you tried?
Customer: user name and password ***** not accepte
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Networking
Expert:  Isaac Franklin replied 17 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 17 days ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If windows, what is the make, model of the compter?

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

HOw long ago did this start?

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