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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My roku is unable to go beyond the retrieving mode for

Customer Question

My roku is unable to go beyond the retrieving mode for reception of my EWTN channel
JA: Can you describe your network setup (devices and cables used)?
Customer: I have Verizon network with internet and wi-fi
JA: What happened right before this popped up?
Customer: I have been trying to access EWTN--I do admit that I have on occasion gone beyond a two hour shut-off
JA: What troubleshooting have you tried?
Customer: Everything conceivable to me from unplugging the system to a factory restart
JA: The network expert is ready to answer your networking question. Is there anything else you want him to know?
Customer: Not that I can come up with
Submitted: 1 month ago.
Category: Networking
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please which model Roku you have?

Thank you

Customer: replied 1 month ago.
Model: BSTOCK serial#: 4E6S3U166200
Expert:  Richard replied 1 month ago.

ok, that is not the model

Is it a Roku stick that plugs into the TV or a box?