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Richard, Network Specialist
Category: Networking
Satisfied Customers: 30097
Experience:  20 years consulting in the IT industry with Networking
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Can't re-install my printer because when prompted the system

Customer Question

Can't re-install my printer because when prompted the system cannot find it!
JA: How much experience do you have with this particular machine?
Customer: I am a user but admit that I am far from understanding how computers work....I have had this machine for a year but have used computers for 10 years
JA: What happened right before this popped up?
Customer: I am not sure one day it was printing and the next it was not. However I think that it started after I did a system restored then a lot of my software was stored in a file on my desktop and I don't know how to choose which ones I need and would not know how to reinstall them. As a result of all this I cannot open some of my documents. I am in serious trouble..............I can't operate
JA: What troubleshooting have you tried?
Customer: I followed recommendations found on the net, and now I can't tell you what it was!
JA: Anything else you want the network expert to know before I connect you?
Customer: I think that is al I am totally incapacitated
Submitted: 17 days ago.
Category: Networking
Expert:  Richard replied 17 days ago.

Hi there and welcome

What is the make and model of the printer?

Thank you

Customer: replied 17 days ago.
HP officejet 4630
Expert:  Richard replied 17 days ago.


Can you do the following please

  1. On the printer control panel, press the Wireless button .

    The Wireless menu displays.

  2. Press the Selection button next to Settings.

  3. Press the Down Arrow to select Restore Defaults, and then press OK.

  4. Press OK again to confirm your selection.

  5. Press the Wireless button , and then press the Selection button next to Settings.

  6. Press the Down Arrow to select Wireless Setup Wizard, and then press OK.

    The printer searches for available wireless networks.

  7. Press the Down Arrow to select the name of your wireless network, and then press OK.

  8. Follow the instructions on the control panel to connect the printer to your wireless network

Once done, then on the computer try to install it again

Let me know the results please.

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