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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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How can I talk to someone about a wifi security password. I

Customer Question

how can I talk to someone about a wifi security password.
JA: What's the make/model of your device? How old is it?
Customer: I am trying to set up a wireless printer. It will not accept the pass word I'm typing from the modem.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have been trying for a couple of hrs, I have put it in different ways, nothing works. It accepts the network name but not the password.
JA: Anything else you want the phone expert to know before I connect you?
Customer: I don't think so.
Submitted: 4 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 4 months ago.


I'm sorry about the issue. What's the exact error or message?

What's the model of your wireless printer?

Does your Wi-Fi / wireless password ***** key have any uppercase letter and/or any special character?

What is the model of your Internet modem/router device?

Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,