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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Having network connection problems with tivo, Arris cable

Customer Question

Having network connection problems with tivo
JA: Can you describe your network setup (devices and cables used)?
Customer: Arris cable modem/router connected by ethernet cable to tivo roamio
JA: What happened right before this popped up?
Customer: Netflix stopped buffering
JA: What troubleshooting have you tried?
Customer: We have rebooted both the cable modem and the tivo. We get a tivo msg saying network cable unplugged. The tivo worked flawlessly for the first six months or so... but for the last three months we get this error often. Sometimes rebooting the cable modem fixes it.
JA: Anything else you want the network expert to know before I connect you?
Customer: That should be it...
Submitted: 19 days ago.
Category: Networking
Expert:  Richard replied 19 days ago.

Hi there and welcome

Can you tell me which model Tivo you have please?

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