How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

We have a BDP-S390 Blu-ray with built-in LAN. When we try to

Customer Question

We have a BDP-S390 Blu-ray with built-in LAN. When we try to access Netflix we get the message "A network error has occurred. Do you want to set the internet setting?" When I do the internet setting it says we are connected, but I still get the same message when I try again to get Netflix
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: It is a Samsung, not sure of the exact model but it doesn't have internet capability (i.e., it's not a smart tv)
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been this way for 2 or 3 weeks. Not sure what trouble-shooting to do
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Networking
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 2 months ago.

Are you using wired ethernet, or wifi?
Do any other apps work?

Expert:  Nathan replied 1 month ago.

Do you need more help with this?
If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan