How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask bbao Your Own Question

bbao
bbao, System Administrator
Category: Networking
Satisfied Customers: 184
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
96068672
Type Your Networking Question Here...
bbao is online now
A new question is answered every 9 seconds

I have netgear wireless security cameras and I don't have a

Customer Question

I have netgear wireless security cameras and I don't have a program to have them connect with my computer. THE ARLO MODEL
JA: How much experience do you have with this particular Netgear router?
Customer: ITS NOT A ROUTER. THEY ARE SECURITY CAMERAS
JA: What happened right before this popped up?
Customer: IT SAID WHAT PROBLEMS AM I HAVING WITH MY ROUTER
JA: What troubleshooting have you tried?
Customer: DO YOU KNOW WHAT I'M TALKING ABOUT OR ARE YOU A MACHINE.
JA: Anything else you want the network expert to know before I connect you?
Customer: NO I HAVE STATED IT ALL
Submitted: 2 months ago.
Category: Networking
Expert:  bbao replied 2 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 2 months ago.

At first, LOL at the your conversation with the JA "machine". :-))

Customer: replied 2 months ago.
Let's do this via email not text
Or on the phone
Expert:  bbao replied 2 months ago.

OK, you may request a remote assistance session from your side. Be aware it requires additional cost.

Expert:  bbao replied 2 months ago.

I would recommend we first chat here for a few clarification questions, such as the exact model number of Arlo cameras and your installation/deployment requirements etc. Then for a further discussion, we move on to the phone conversation. Is it okay for you?

Expert:  bbao replied 2 months ago.

Are you still with me?

Expert:  bbao replied 2 months ago.

> Let's do this via email not text Or on the phone
It seems you love addressing any issue directly, which is very good. So do I.
BUT please be aware that without necessary clarification, the answer from an expert just unlikely addresses your issue directly or specially as the expert doesn't know the details.
> I don't have a program to have them connect with my computer. THE ARLO MODEL
Anyway, let me try to answer your question based on the limited info from your brief question.
Generally speaking, nowadays most webcams are cloud based, which means they stream captured video up into the cloud and can be also managed via the cloud. Therefore traditional managing programs and replay programs are no longer required. I hereby list the software related to Arlo cameras as below.
1. Monitoring software - for Android phones, install Arlo app from here; for iOS phones, install Arlo app from here; for other platforms including PC and Mac, access the camera using a supported web browser.

2. Configuration software - web access to the camera as well as cloud based management using web browser.

3. Recording - cloud based subscription services.

Please advise if I have addressed that "software" you were referring to?

Expert:  bbao replied 1 month ago.

Did my suggestions help?