Hi There. I am Bing and I look forward to helping you with your issue today.
At first, LOL at the your conversation with the JA "machine". :-))
OK, you may request a remote assistance session from your side. Be aware it requires additional cost.
I would recommend we first chat here for a few clarification questions, such as the exact model number of Arlo cameras and your installation/deployment requirements etc. Then for a further discussion, we move on to the phone conversation. Is it okay for you?
Are you still with me?
> Let's do this via email not text Or on the phoneIt seems you love addressing any issue directly, which is very good. So do I.BUT please be aware that without necessary clarification, the answer from an expert just unlikely addresses your issue directly or specially as the expert doesn't know the details.> I don't have a program to have them connect with my computer. THE ARLO MODELAnyway, let me try to answer your question based on the limited info from your brief question.Generally speaking, nowadays most webcams are cloud based, which means they stream captured video up into the cloud and can be also managed via the cloud. Therefore traditional managing programs and replay programs are no longer required. I hereby list the software related to Arlo cameras as below.1. Monitoring software - for Android phones, install Arlo app from here; for iOS phones, install Arlo app from here; for other platforms including PC and Mac, access the camera using a supported web browser.
2. Configuration software - web access to the camera as well as cloud based management using web browser.
3. Recording - cloud based subscription services.
Please advise if I have addressed that "software" you were referring to?
Did my suggestions help?