Hi There. I am Bing and I look forward to helping you with your issue today.
Can you please advise what particular product you are talking about?
Yes, I am here. The same product as below?
I actually bought the same model before, but never had such an issue.
If you have followed the right way to reset the device (holding the power button for 8-10 seconds) and the problem persists, it would be highly likely a hardware faulty. You better send it back to Samsung for replacement if it is still in warranty or repair.
If you are still keen to let more experts step in, I may out out. Please advise.
Not actually, other experts will continue to serve you in the same session until you are 100% satisfied.
You may get full refund if you could not find a solution. (be aware returning to the vendor is a solution, as I suggested.:-))
Okay, I opt out, please wait for a moment for the next expert. Good luck.
Hello. Perhaps I can assist you.
First, though, I would strongly advise you to accept Bing's recommendation. Bing is an outstanding computer technician who conducted a proper diagnosis and analysis. His recommendation comes from the facts and from your explanation of the problem, not from thin air!
Is there any further information you can provide about the situation? When did it first arise? How old is the unit? Does it occur all the time, X percent of the time, etc.?
Please bear in mind that--particularly with these ultra-small (actually, I should say ultra-thin) units--power problems are far from uncommon. You may have noticed that battery technology appears to lag everything else in the "high tech" world: while processors have gotten 100x faster over the course of several years, battery lifetimes have scarcely improved 10x.