Hi There. I am Bing and I look forward to helping you with your issue today.
May I know what's the relationship between sbcglobal.net and AT&T?
Okay, found the Wiki and got the basic background about them. So how can I help with this? To get back the email control?
To be honest, the best person to fix this issue should be the guys from AT&T or SBC customer services who can actually control your account. But I believe you have no more expectation from them and that's basically why you are here today. Is that true?
I can recommend a few ways to try from a technical perspective, but I can't guarantee that as (1) obviously we have no control to their systems and (2) their systems may have already changed, merged or integrated after the deal with SBC. I hope you could understand this.
I don't know. BUT I do believe that's one way you may first claim to their customer support, and then as the last resort to seek for legal advices. However, to claim this, you do need have your proof - if you still keep any paper from them such as product statement, plan details or user/service agreement. As far as you remember or know, do you have this kind of stuff?
Also they should be aware that although they own their services but you do own your data (your emails) and they have no rights to delete them without your consent (except your agreement/contract with them did allow this in fine print). At least, they should agree to allow you to get a backup of your data even your service has been terminated. That's a common business practice. Did you request this to them?
BTW do you still remember their server address and port number that you used to access their mail server?
I would recommend you to call them again, with your best patience and unquestionable attitude to tell the customer services your requirement, if they reply with the same excuse, tell them you need to speak with their manager for a serious discussion. Commonly, operators and their manager have different personal goals so they behave differently, e.g. an operator always dogmatically follow existing rules and policy to avoid mistakes (why they say no to exception like your situation) while the manager always wants to avoid trouble and bad reputation (why they might say yes to an exception).
Your old computer(s) that ever used to access the emails may still have the original settings (server address and port number) in place.
Be aware that your old computer may also have valuable info related to SBC things, e.g. the proof you need to support your claim. Have a good look at it, e.g. in My documents, old emails, downloaded documents and sometime even in temporary (cache) folders. If possible, check your old letters as well for any postal mails from them.
And, let their manager know, as a long-term loyal user of them, they should be responsible for your service quality even their organisation was restructured. Their business restructure should be transparent for customers. A common sense is, the goal of any restructure should benefit the business as well as the customers, not to make things worse. So your rights and your service quality/condition should not be compromised. Let them realise the above points and your appreciation if they could work with you.
Does it make sense for you? :)
FYI - www.SBCGlobal.net – Login to Your SBCGlobal ATT Email Account Online
Any feedback please?