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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 36091
Experience:  20 years consulting in the IT industry with Networking
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I have a lap top and a Huawei B882-66 rotor. I have verified

Customer Question

I have a lap top and a Huawei B882-66 rotor. I have verified with Bell Canada that the rotor is connected and working. However they suggest that the firewall is preventing the computer from accessing google. When I try to access google I may or may not get the home page and anything from there usually comes up "page cannot be displayed" We installed windows 10 a few months ago. When I check the firewall settings I see that they are controlled by Norton. I am not comfortable fooling around with these settings. Can you help?
Submitted: 9 months ago.
Category: Networking
Expert:  bbao replied 9 months ago.
Hi there, this is Bing, I am reviewing your question.
Expert:  bbao replied 9 months ago.
Sure I can you with that. First I would like to determine if it is a site specific or browser related or OS level issue.
Are you able to access other sites rather than Google? Are you able to access Google well using another browser? If you run PING 8.8.8.8 -T in a Command Prompt, do you see any inconsistent latency?
Expert:  bbao replied 9 months ago.
Sorry for my typo. I am on mobile. I mean I can HELP you with that.
Expert:  bbao replied 9 months ago.

Are you still there?

Expert:  Richard replied 9 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know