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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Thanks, I'm having trouble re-hooking up the Wi-Fi on my

Customer Question

Thanks, ***** ***** trouble re-hooking up the Wi-Fi on my Samsung Avant cell phone. For some reason it is now requiring me to give a password ***** start it up. I have had this unit running perfectly for years and all of a sudden it wants a password. To my knowledge, I've never had a password, on purpose. When friends come over and want to use my wi fi , it hooks it up automatically. How do I get this back to "no password ***** on my phone?
JA: When did you last reset your username and password?
Customer: I've never done that. Don't know how.
JA: What happened right before this popped up?
Customer: I'm on my laptop now, can't get reception on my phone my G4 signal is very week.
JA: What troubleshooting have you tried?
Customer: reboot, by unplugging everything and replugging.
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 month ago.


I'm sorry about the issue. What is the model of your Internet modem/router device?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 1 month ago.

Is your phone asking for the Wi-Fi / wireless password? Or is it something else?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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