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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My new smart tv won't log on because kind cheetah is locked,

Customer Question

my new smart tv won't log on because kind cheetah is locked
JA: Have you tried having password ***** directions emailed to you?
Customer: no, computer and printer work fine it is just the tv
JA: What happened right before this popped up?
Customer: nothing
JA: What troubleshooting have you tried?
Customer: need to log tv on as kind cheetah guest but don't know password
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  Randy IT Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

I can connect to your screen and find the password ***** you or I can also give you the instructions on how to get the password ***** your computer or wireless router.

Let me know the brand/model of your wireless router and also if you have a windows computer connected wireless to that router please.

Customer: replied 1 month ago.
cisco E1200 and yes computer and printer connected and work fine
Expert:  Randy IT Tech replied 1 month ago.

okay thank you.

Click on the blue link below and allow the remote session to download and run please>

Expert:  Randy IT Tech replied 1 month ago.

did that work for you?

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