My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
I can connect to your screen and find the password ***** you or I can also give you the instructions on how to get the password ***** your computer or wireless router.
Let me know the brand/model of your wireless router and also if you have a windows computer connected wireless to that router please.
okay thank you.
Click on the blue link below and allow the remote session to download and run please>
did that work for you?