Hi. My name is***** you for your question and the opportunity to assist.
What brand smart hub are you using?
Is this a new TV that needs to be connected to the wireless or was this working previously
Thanks. You'll need to look at your wireless setup.
Press the MENU button, and then select Setup.
If Network Type is set to Wired, select Network Type, and then select Wireless.
Select Network Setup.
Select Select a network.
The TV will scan for networks and then select yours
and connect to it.
If you're having trouble getting it connected the problem may be your router.
Remove the power cord from the router for 60 seconds and then plug it
back in. Give it about 2 minutes to fully start up then try the network setup on the TV.
Ok. Try this on the TV: go into Network Setup and change DNS from Auto
and enter the DNS server address of: 220.127.116.11
That's a valid IP address. The TV may require you to enter it differently.
Are you able to enter in the DNS window
Depending on your setup you may have a single box that acts as a modem/router combo.
Or you could have a separate modem with a wireless router attached to it
If you didn't purchase your own router you probably have a combo unit.
Who's your service provider?
Try 18.104.22.168 as well.
OK. Unplug that for 60 seconds and then plug it back in and allow it to start up then try again.
There's got to be a way to get those numbers entered. That's why you have the option of changing Auto to Manual
for DNS so you can enter them. 22.214.171.124 and 126.96.36.199 are Google DNS servers used by millions of people.
Do you have this on your TV:
I don't know why this won't work. Read what Supermama wrote: