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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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When i go to smart hub and try to open an app a pop up reads

Customer Question

When i go to smart hub and try to open an app a pop up reads that the network is not connected . When I go to settings as directed I still can't get smart hub.
Submitted: 8 months ago.
Category: Networking
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

What brand smart hub are you using?

Customer: replied 8 months ago.
Samsung Smart TV
Expert:  Byron replied 8 months ago.

Is this a new TV that needs to be connected to the wireless or was this working previously

and stopped?

Customer: replied 8 months ago.
Previously working and stopped
Expert:  Byron replied 8 months ago.

Thanks. You'll need to look at your wireless setup.

Press the MENU button, and then select Setup.

Select Network.

If Network Type is set to Wired, select Network Type, and then select Wireless.

Select Network Setup.

Select Select a network.

The TV will scan for networks and then select yours

and connect to it.

Expert:  Byron replied 8 months ago.

If you're having trouble getting it connected the problem may be your router.

Remove the power cord from the router for 60 seconds and then plug it

back in. Give it about 2 minutes to fully start up then try the network setup on the TV.

Customer: replied 8 months ago.
Says connected to the wireless network but not the internet
Expert:  Byron replied 8 months ago.

Ok. Try this on the TV: go into Network Setup and change DNS from Auto

and enter the DNS server address of: 8.8.8.8

Customer: replied 8 months ago.
Says the IP address is invalid
Expert:  Byron replied 8 months ago.

That's a valid IP address. The TV may require you to enter it differently.

Are you able to enter in the DNS window

008.008.008.008

Customer: replied 8 months ago.
Won't accept 008, keeps correcting to 8 . What does the router look like? I don't want to unplug the wrong device.
Expert:  Byron replied 8 months ago.

Depending on your setup you may have a single box that acts as a modem/router combo.

Or you could have a separate modem with a wireless router attached to it

If you didn't purchase your own router you probably have a combo unit.

Who's your service provider?

Expert:  Byron replied 8 months ago.

Try 8.8.4.4 as well.

Customer: replied 8 months ago.
Att uverse
Expert:  Byron replied 8 months ago.

OK. Unplug that for 60 seconds and then plug it back in and allow it to start up then try again.

Customer: replied 8 months ago.
Still says invalid number for 8844. I unplugged the router and also rebooted ATt
Expert:  Byron replied 8 months ago.

There's got to be a way to get those numbers entered. That's why you have the option of changing Auto to Manual

for DNS so you can enter them. 8.8.8.8 and 8.8.4.4 are Google DNS servers used by millions of people.

Expert:  Byron replied 8 months ago.

I don't know why this won't work. Read what Supermama wrote:

http://www.tomsguide.com/answers/id-2551110/samsung-smart-connect-internet.html

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