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Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2053
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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Ive got a belkin surf n300 router and it wont connect to the

Customer Question

Hi, ive got a belkin surf n300 router and it wont connect to the modem, can you help me ?
Submitted: 2 months ago.
Category: Networking
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Please try this: unplug both the router and modem but keep the network cable from the modem

to the internet port on the router in place.

Plug in the modem only and wait until all the lights indicate it is fully connected to the internet.

Plug in the power cord to the router and allow it to fully start up.

From a computer connected to the router, open the browser and in the address bar type

in http://192.168.2.1 and press Enter. This should bring you to the Belkin setup page.

Customer: replied 2 months ago.
then ?
Expert:  Byron replied 2 months ago.

Do you see the option to run a setup wizard or are you at a login screen. I can't see what you see.

Customer: replied 2 months ago.
Its sais i need to login before i can change any settings
Expert:  Byron replied 2 months ago.

Set the username to Admin, if it's not already, and leave the password ***** empty

and try to log in. Belkin routers don't come from the factory with a password.

So if it doesn't work it means the password ***** changed in the past.

To put things back to factory settings, use a pointed object to hold down the reset button

(item C in the attachment below) for 10 seconds and release and allow the router

to start back up then try again.

Customer: replied 2 months ago.
It just keeps blinking amber
Expert:  Byron replied 2 months ago.

Were you able to log in to the router?

Customer: replied 2 months ago.
No afraid not
Expert:  Byron replied 2 months ago.

If that top light is blinking amber it means it's not detecting the modem.

Do a reset using the instructions above. Then unplug the modem and router and

repeat the startup steps I first posted.

Customer: replied 2 months ago.
I have done that many a time but it always keeps blinking amber
Expert:  Byron replied 2 months ago.

If you hook the computer directly to the modem are you getting connected to the internet OK?

Customer: replied 2 months ago.
I do indeed, thats why i find it strange
Customer: replied 2 months ago.
I have connected it to a diifferent modem before and maybe it is still "used" to that one and deosnt like being connected to the new one
Expert:  Byron replied 2 months ago.

Once you do a reset, all previous settings are erased and returned

to those it came with from the factory.

It's not unheard of for a router to fail and the Surfs came out in 2012.

If a factory reset doesn't set things right then there's a fault inside the router

and there's nothing you or I can do about that.

Customer: replied 2 months ago.
Right okay, at least now i know there is nothing i can do and get another one. Thank you very much for your time
Expert:  Byron replied 2 months ago.

I wish things were different. Please take a moment before leaving to rate the service using the stars at the

top of the page, then submit

and enjoy the rest of your day.

Expert:  Byron replied 2 months ago.

.