Hi. My name is***** you for your question and the opportunity to assist.
Please try this: unplug both the router and modem but keep the network cable from the modem
to the internet port on the router in place.
Plug in the modem only and wait until all the lights indicate it is fully connected to the internet.
Plug in the power cord to the router and allow it to fully start up.
From a computer connected to the router, open the browser and in the address bar type
in http://192.168.2.1 and press Enter. This should bring you to the Belkin setup page.
Do you see the option to run a setup wizard or are you at a login screen. I can't see what you see.
Set the username to Admin, if it's not already, and leave the password ***** empty
and try to log in. Belkin routers don't come from the factory with a password.
So if it doesn't work it means the password ***** changed in the past.
To put things back to factory settings, use a pointed object to hold down the reset button
(item C in the attachment below) for 10 seconds and release and allow the router
to start back up then try again.
Were you able to log in to the router?
If that top light is blinking amber it means it's not detecting the modem.
Do a reset using the instructions above. Then unplug the modem and router and
repeat the startup steps I first posted.
If you hook the computer directly to the modem are you getting connected to the internet OK?
Once you do a reset, all previous settings are erased and returned
to those it came with from the factory.
It's not unheard of for a router to fail and the Surfs came out in 2012.
If a factory reset doesn't set things right then there's a fault inside the router
and there's nothing you or I can do about that.
I wish things were different. Please take a moment before leaving to rate the service using the stars at the
top of the page, then submit
and enjoy the rest of your day.