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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I changed the channel on my router to try to resolve a

Customer Question

I changed the channel on my router to try to resolve a channel conflict with my Epson WF2540 printer. There are no other problems with my WIFI. As a matter of fact, resetting the router actually made it faster, but I still keep getting a channel conflict message with the diagnostic printout and when I try to print it tells me the printer is offline.
JA: Can you describe your network setup (devices and cables used)?
Customer: AT & T Arris modem/router. Mac Book Pro. Epson WF2540
JA: What happened right before this popped up?
Customer: I tried to print. Normally not a problem. a word doc
JA: What troubleshooting have you tried?
Customer: resetting the router. changed channel from automatic and tried every available channel separately. restarted computer and printer as well
JA: Anything else you want the network expert to know before I connect you?
Customer: I am not having any other problems so I believe it is something with the printer
Submitted: 2 months ago.
Category: Networking
Expert:  Kevin T replied 2 months ago.

Hi

Can I connect and have a look

Customer: replied 2 months ago.
No sure I am comfortable with that
The issue is not with my wifi - it is with the printer so I don't see how connecting is going to allow you to diagnose the printer
Expert:  Kevin T replied 2 months ago.

Connecting allows me to control the printer.