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Try going into voicemail first, then entering
then 9 (programming)
1 (attendant 1)
1 (day greeting, or 2 for night)
6 to modify
then record new message, essentially.
That should change the main greeting.
Let me know how it goes, please... if it succeeds, I need to know to close this case. If it does not work, I will try to advise you through the difficulty.
You just dial the sequence to access voicemail in general - not yours in particular.
Do you know the voicemail system type that you have? does it speak a greeting, if so in what words?
What do you dial to access your voicemail? aside from your password, which is private, and not at all germane to my advising you.
OK, you dial your extension #. Does that get you a prompt for your voicemail password, or do you have to dial something else, to get that prompt for voicemail password?
OK. Try calling in from a cell phone or other 'outside' phone.
When the system answers, press *7.
etc.... does that work?
Then, unless you can identify the Voicemail system box - maker and model # - or, if it is an add-in card in the main phone system box, the voicemail card by maker and model - then I would be puzzled as to what else to advise.
Do you have a voicemail administrator? if so, access to change the greeting would require the voicemail administrator's password ***** some point.
That makes perfect sense, at this point, since we don't know who/what the voicemail system is, for your company/office... and that's essential to knowing how to change the main greeting.
If it isn't something Avaya can help you with, be sure to come back to this case, and I shall offer other suggestions.
Thank you for asking your question here at JustAnswer.com.