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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9256
Experience:  Information Technology Specialist
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I recently purchased a netgear modem/router x4s, and i was

Customer Question

I recently purchased a netgear modem/router x4s, and i was using the 2.4ghz wifi for my laptop. I plugged my laptop in via the ethernet port and ever since my laptop will not recognise the 2.4 ghz wifi. I have unistalled the wifi on my laptop, updated drivers, and tried to connect manually, and it said connection was succsessful but i still could not see it on my list and no internet conection.
Submitted: 2 months ago.
Category: Networking
Expert:  Randy IT Tech replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Have you tried reinstalling the wireless adapter via device manager on your Laptop?

Customer: replied 2 months ago.
Expert:  Randy IT Tech replied 2 months ago.

okay, try this please.

Right click on the start menu icon on the laptop, then click on device manager, then click on the arrow beside network adapters in order to see the adapters, then right click on the wireless adapter and choose unistall, then right click on the ethernet adapter and choose uninstall, then reboot the computer.

then while the computer is rebooting>unplug the power to your router for 1 minute, then reconnect the power. Wait for both to reboot fully then try the wireless connection again.

Customer: replied 2 months ago.
Anymore help?
Expert:  Randy IT Tech replied 2 months ago.

did you try uninstalling both adapters and reboot the router?

Customer: replied 2 months ago.
I rebooted the router, and here is the list of adaptors i have.
Customer: replied 2 months ago.
i have removed the wifi one but which other one should i remove?
Expert:  Randy IT Tech replied 2 months ago.

the Realtek is the ethernet adapter. remove it then reboot and check.

Expert:  Randy IT Tech replied 2 months ago.

if that fails right click on the wireless adapter and choose properties, then click on advanced, from there you can check the preferred bad and other settings related to the wifi.

Band width should be auto, preferred band should be no preference.

Customer: replied 2 months ago.
that did fail but i will check the latter suggestion
Expert:  Randy IT Tech replied 2 months ago.

Okay,

Customer: replied 2 months ago.
My advanced settings of my wifi adaptorMy 20/40 Coexistence is auto
2G Bandwidth capability 2.4G:20MHz
40MHz intolerant Disabled
802.11n Preamble auto
Antenna Diversity auto
assoc listen interval 1
bandwidth capability 11b/g:20MHz
Blue tooth collaboration auto
BSS PLCP Header auto
D2 Listen Interval 5
Enable/Disable LTR enabled
Fragmentation threshold 2346
Locally administered MAC Address not present
LTR Actie value in microsecconds 60
minimum power consumption enabled
power output 100%
priority & VLAN disabled
Rate-Best Rate
Roam tendancy auto
Roaming decision auto
Rts threshold 2347
short GI auto
WFD Channel 11
WMM auto
Xpress technology disabled
Expert:  Randy IT Tech replied 2 months ago.

Okay, lets try a system restore next.

Search for system restore in the Windows 10 Search box, open the System Properties dialog box, click the System Protection tab and then click the System Restore… button. Follow the on-screen instructions and select the Restore Point from a time the wifi was working normally, when prompted.

Customer: replied 2 months ago.
sorry system restore not available as i didnt create one
Expert:  Randy IT Tech replied 2 months ago.

Okay, the next option is a reset.

Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go to Settings > Update & security > Reset this PC > Get started and choose option. Keep my files

  • Reinstalls Windows 10 and keeps your personal files.
Expert:  Randy IT Tech replied 2 months ago.

Did the reset work?

Customer: replied 2 months ago.
Just away on business at the moment, will try tomorrow
Expert:  Randy IT Tech replied 2 months ago.

Sounds good, let me know if you need anything.