How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 33886
Experience:  20 years consulting in the IT industry with Networking
32989067
Type Your Networking Question Here...
Richard is online now
A new question is answered every 9 seconds

Have a new router and cannot get wireless connection

Customer Question

have a new router and cannot get wireless connection
Submitted: 6 months ago.
Category: Networking
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me the make and model of the new wifi router please?

Thank you

Customer: replied 6 months ago.
FTTP 4 PORT HOME ROUTER REV 1 FIOS BHR BUCKSLIP VERSION 2
Expert:  Richard replied 6 months ago.

Thank you

On the back of the router is a reset button,. push and hold this in for 10 seconds then release.

Then wait 5 minutes then try to connect the printer and tell me if it now connects please Ronald.

Customer: replied 6 months ago.
NO GOOD SAME RESULTS
Expert:  Richard replied 6 months ago.

whats the exact error it gives?

Customer: replied 6 months ago.
IT SAY ERROR FAILURE TO CONNECT WITH ACCESS POINT
Expert:  Richard replied 6 months ago.

this error comes up on the computer correct?