Hello,I am the person that will be helping you today.
May I ask what it is you are currently working on? (ie: Installing a new router, configuring a new router, setting up a wireless card, etc)
I will be standing by, looking forward to your response.
Are you using the app for anything particular or you just want the app to work?
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Oh okay. It will only take a few minutes. We can do this at your choice of time.