Hello,I am the person that will be helping you today.
How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to run a secure remote assistance session on the computer so I can setup the wireless connection?
Please, send your reply below in the box. After you type your message, click the Send button.
Okay. I will be here waiting.
I have been working with wireless routers and devices for almost 20 years and I will tell you that there is no such thing as incompatibility between wireless routers and laptops. The problem is with the configuration n the router.
I have also remoted into computers scores of thousands of times, with no problems; however, I do understand your anxiety.
You are very welcome for the understanding; understanding is always free :)