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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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TO GET MY CANON PRINTER TO PRINT AND IT ASKED FOR A

Customer Question

I AM TRYING TO GET MY CANON PRINTER TO PRINT AND IT ASKED FOR A PASSPHRASE. IS THAT THE ONE FOR MY ROUTER
JA: Can you describe your network setup (devices and cables used)?
Customer: WIRELESS MAC DESKTOP 2009, CANON MX870
JA: What happened right before this popped up?
Customer: I HAVE NOT HAD A CONNECTION TO THE PRINTER. SAYS THAT THE PRINTER IS NOT HOOKED UP.
JA: What troubleshooting have you tried?
Customer: I AM TRYING TO RESETUP MY PRINTER. IT IS NOW ASKING FOR A PASSPHRASE. ALSO TURNED OFF BOTH PRINTER AND COMPUTER
JA: Anything else you want the network expert to know before I connect you?
Customer: NOT THAT I CAN THINK OF
Submitted: 3 months ago.
Category: Networking
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please the make and model of your wifi router?

Thank you