Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Do you have access to any computer there connected to your WiFi network ?
Are you there ? Do you still need help ?
If so, do you have a computer there connected to your WiFi network or router (not via cable) ? If so, we can easily retrieve password ***** that computer. Let me know
That is OK. I will walk you through it. It is easy to get the password ***** your computer.
Is that an Apple Mac computer or other brand Windows PC ?
Not sure what account you are referring to. Are you referring to secure remote assistance offer, if so, that is an optional service and you can ignore it.
Now, back to your issue, can you click on this website and tell me what your OS/computer software is ? --> http://whatsmyos.com/