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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 14984
Experience:  Years of experience and education.
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I have an older Dell XPS M1330 and I no longer see the wifi

Customer Question

I have an older Dell XPS M1330 and I no longer see the wifi connection. Have windows 7.
Submitted: 5 months ago.
Category: Networking
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Customer: replied 5 months ago.
ok
Expert:  Isaac Franklin replied 5 months ago.

If it worked before: lets start here and check your settings:

The XPS™ M1330 system ships with a new wireless setup for the wireless switch. Instead of one switch there are now two:

  • Wireless switch — This switch enables or disables the wireless radio the same way the old <Fn><F2> keystroke did on older systems. If this switch is in the off position, the system does not pick up any wireless networks.
  • Wi-Fi Catcher™ network locator switch — When this switch is activated, the system scans for any wireless networks in range. The type of networks scanned for can be set in the BIOS in the Wireless Switch field under the Wireless section.

To scan for a Wi-Fi® wireless LAN, slide and hold the Wi-Fi Catcher switch in the momentary position for a few seconds. The Wi-Fi Catcher network locator works whether the computer is turned on or off, in Hibernate mode, or in Standby mode, as long as the switch is configured through QuickSet or the BIOS to control Wi-Fi network connections.

Because the Wi-Fi Catcher network locator is disabled and not configured for use when the computer is shipped, it must be enabled and configured through the QuickSet utilities to control Wi-Fi network connections

Please use this link to follow for 'picture/graphics' to guide you easier.

http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19347031

Let me know if you get stuck or we need more troubleshooting.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 5 months ago.
That did not work
Expert:  Isaac Franklin replied 5 months ago.

Okay, do you have an ethernet cord? Will it pick up signal when connected straight to it?

We can check your drivers after.

Also, how long has this been happening (when did it start)

Customer: replied 5 months ago.
It started after I ran a Cleaner program. I rarely use the computer other than to use check software
Expert:  Isaac Franklin replied 5 months ago.

Ah, i see. How long ago?

Customer: replied 5 months ago.
last week
Customer: replied 5 months ago.
i have ethernet cord
Expert:  Isaac Franklin replied 5 months ago.

Okay. We are going to try this, and hope the cleaner didnt change your registry keys. (they are known for that)

Tell me if you have restore points BEFORE this happened. If so, proceed with this:

Click start, all programs, accessories, system tools, system restore..

Click, restore my computer to an earlier point, then click next..

We want to choose a restore point that was at least one day before the issues started..

Carry out the restore. the computer will restart, then let me know if that fixed the issue or not..

Customer: replied 5 months ago.
system restore will not work
Expert:  Isaac Franklin replied 5 months ago.

It wiped your restore points?

can you tell me exactly what happened?

Customer: replied 5 months ago.
i guess so, the ethernet wire is connected to. Doesn't show.
Expert:  Isaac Franklin replied 5 months ago.

When you connect the ethernet cord, you are not able to surf the web?

Please press the windows key on your keyboard , hold it down, and press R

Onscreen should be a box that says Open / Run . In that box type in,

devmgmt.msc and then hit enter.

Now, inside the device manager windows that shows up, were looking for any device that says unknown or unrecognized device, and it may have a yellow warning mark next to it. If you see any of those devices, let me know what they are labeled as and what category they fall under.

Customer: replied 5 months ago.
two printers and a touch chip fingerprint processor
Expert:  Isaac Franklin replied 5 months ago.

Go to the network section. Expand it, and tell me all entries you see there?

Customer: replied 5 months ago.
two bluetooth devices, broadcom fast ethernet and dell wireless 1490 wlan card, both say they are functioning properly
Expert:  Isaac Franklin replied 5 months ago.

Perfect. If you right click on the ethernet , then the card,

does it give you options to enable or disable?

Customer: replied 5 months ago.
disable, uninstall, scan for changes and properties
Expert:  Isaac Franklin replied 5 months ago.

Okay, disable wireless.

Make sure ethernet is enabled.

Take ethernet cord out. It should be running straight from your router to your computer. Put ethernet cord

back in your computer and restart your computer for me?

Tell me if you can access internet or 'see' it now?

Customer: replied 5 months ago.
does not recognize ethernet, also cannot trouble shoot
Customer: replied 5 months ago.
i cannot waste any more time on this need to get back to other projects
Expert:  Isaac Franklin replied 5 months ago.

Okay. If you change your mind, we will be here when you have more time.

Best of luck,

Franklin

Expert:  Jason Jones replied 5 months ago.

Hello,
I am the person that will be helping you today.

Please, plug the computer into your router or modem with a network cable and do the following:

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?
Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 5 months ago.
Q1- unable to contact IP driver. General failure
Q2 cannot find host red.com
Expert:  Jason Jones replied 5 months ago.

Thank you for the update. It appears your network configuration is faulting.

It sounds as though the network adapter is faulting. One way to fix this is to simply 'uninstall' the network adapter from the device manager and allow the computer to reinstall it.

Please, follow the instructions below:
- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: devmgmt.msc
- Click the Ok button.
- Click the plus sign next to Network Adapters
- Right click the Local Area Connection Adapter's Icon
- Choose Uninstall. Uninstall Device.

(repeat the two instructions above for every device under the "Network Adapters" heading.)
- Right click another item in the list and choose "Scan for Hardware Changes"
- Choose to automatically install the device (click next > next > Finish)

- Restart the computer once.

Once that is complete, you should be all set.

Customer: replied 5 months ago.
doing it now
Expert:  Jason Jones replied 5 months ago.

Thank you very much.

Customer: replied 5 months ago.
that did not work.
Expert:  Jason Jones replied 5 months ago.

After you restart, you will have to wait a few minutes.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?