How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MichelleNetwork Your Own Question

MichelleNetwork
MichelleNetwork, Certified Networking Engineer
Category: Networking
Satisfied Customers: 4774
Experience:  MCP
26798893
Type Your Networking Question Here...
MichelleNetwork is online now
A new question is answered every 9 seconds

I just got a new computer with usb 3.0 ports. I can print OK

Customer Question

I just got a new computer with usb 3.0 ports. I can print OK with my Epson 645 all-in-one but I can't scan with it. I am getting an error that says it is a USB 2.0 device and not compatible. Have you seen this before?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Lenovo G70 computer. Printer/Scanner: Epson Workforce 645 Windows 10
JA: What happened right before this popped up?
Customer: Nothing . . . I have just been trying to use my scanner with my new computer
JA: What troubleshooting have you tried?
Customer: Everything.
JA: Anything else you want the network expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Networking
Expert:  MichelleNetwork replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  MichelleNetwork replied 5 months ago.

please try plugging in the printer cable to another usb port and then try to print first

if it prints fine, try to scan

let me know how it goes

Customer: replied 5 months ago.
it prints fine in each usb port. just does not scan
Expert:  MichelleNetwork replied 5 months ago.

ok and does it give the same error usb2.0 device not compatible on all the ports

Customer: replied 5 months ago.
gives the same message "Cannot communicate with the scanner"
Expert:  MichelleNetwork replied 5 months ago.

did you install the scanner software?

Customer: replied 5 months ago.
I have confirmed it is the latest version
Customer: replied 5 months ago.
I also bought a new usb 2.0 cable and it did not fix the problem
Customer: replied 5 months ago.
computer is connected to the device fine . . I am able to check the ink levels, print, etc. Just will not let me scan.
Expert:  MichelleNetwork replied 5 months ago.

open control panel..programs and features..locate teh epson scan software and remove

then download and install from below link

click here

Customer: replied 5 months ago.
Computer is restarting as part of uninstall
Expert:  MichelleNetwork replied 5 months ago.

ok

Customer: replied 5 months ago.
Restarting again for the new install
Expert:  MichelleNetwork replied 5 months ago.

ok

Customer: replied 5 months ago.
Getting same message. Still printing fine.
Customer: replied 5 months ago.
Won't scan.
Expert:  MichelleNetwork replied 5 months ago.

give me a minute here let me check

Expert:  MichelleNetwork replied 5 months ago.

have you tried scanning from the printer itself by pressing the scan option

Customer: replied 5 months ago.
When I go to control panel/devices and then right click the icon for the Epson Workforce 645 and then click "start scan" it will allow me to scan to a TTF file. But Epson Scan does not work.
Expert:  MichelleNetwork replied 5 months ago.

on the printer do you have a scan button

Customer: replied 5 months ago.
Trying scan button now. Did not work previously but trying again.
Expert:  MichelleNetwork replied 5 months ago.

ok

Customer: replied 5 months ago.
Appears to be scanning wirelessly but extremely slow. Still scanning.
Expert:  MichelleNetwork replied 5 months ago.

on wifi the scanning speed is comparitively slow as compared to that on cable

Customer: replied 5 months ago.
Using the scan button on the device did work. Both wireless and using cable.
Customer: replied 5 months ago.
Epson scan still won't work. Any idea why?
Expert:  MichelleNetwork replied 5 months ago.

great in that case, the scan function is working

its the scanning software that could be getting blocked either because the installation files have a problem or its conflicting with some other software

you can try the below

turn off printer and unplug usb cable

from computers control panel..programs and features, remove all the software listed for epson printer and scanner

restart computer

then download the combo package by clicking here

Customer: replied 5 months ago.
I will have to try that a little later. Can I respond later to you?
Expert:  MichelleNetwork replied 5 months ago.

during install power on and plug in the printer usb cable only when the printer installation software says to connect the printer

Expert:  MichelleNetwork replied 5 months ago.

sure you may try this later

else as of now you can use the scan button on the printer

Expert:  MichelleNetwork replied 5 months ago.

you can save this page in your bookmarks

Customer: replied 5 months ago.
Ok great. Thank you.
Expert:  MichelleNetwork replied 5 months ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.

Related Networking Questions