Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. In order to help I'll need to know what specific type of router you have, brand and model.
I am here. I am a little confused. I am researching to try to come up with an answer for you. My confusion lies int he fact that an Airport Time Capsule is a wireless hard drive that works with Time Capsule on your MAC to wirelessly back up your MAC. I was not aware that it could function as a router. I believe the Netgear is your router.
Please open a browser window on your computer so we can access the Netgear router and check to make sure that those ports are open on the router itself.
The address is one of the following by default:
Please try this and let me know the result. You will need the user name and password ***** login to the router.
If you'd like, I can offer the PREMIUM SERVICE of a SECURE REMOTE CONNECTION. This will allow me to see exactly what is happening on your computer and to work on the problem while you watch. This is completely optional. If you do not choose to take this service, I will walk you through a solution step by step here.
It sounds like you have a fairly complicated system. The vodaphone is a wirless modem but it can be setup for wifi access as well. Can you tell me what type of Netgear device you have? I need to thoroughly understand your setup in order to give you the best possible instructions.
Thank you. Is the netgear connected to the vodaphone?
I believe that the only expedient way to resolve this would be for me to connect remotely to your computer and then connect to the vodaphone and to the netgear through your computer. It would be wise to make sure that those ports are open on both devices. I will send an offer for the Additional Service. If you'd rather not do that let me know and I will opt out so another expert may pick this up.
I do understand that you might find that rather scary. You will be able to see everything that I am doing and you will be able to terminate the session at any time if you are uncomfortable. We will also be able to chat as I work.
If you decide to do this, I'll also need for you to tell me how your devices are connected to each other (for example which base station the time capsule is connected to, which one your computer is connected to, which one cameras are connected to) and how they are connected (wirelessly or via ethernet cable).
Is the Netgear device connected to your computer?
I am opting out so another expert can assist you, if they choose to do so. To be honest, a situation this complicated is worth much more than the payout. I wish you the best of luck. You will be notified when another expert picks up the question. Have a nice day!
Hello,I am the person that will be helping you today.
Do you still need help with this? If so, may I start a remote screen sharing session with you so that I can fix this for you?
I will be standing by, looking forward to your response.
I have remoted into computers scores of thousands of times with no problems; however I understand your anxiety towards this. There is 100% guarantee that your problem will be fixed; otherwise, you can get a full refund. I offered the remote session as an option because the previous expert gave you the instructions, but you were not able to make them work. I suppose I could give you the same instructions as earlier, but I would prefer not to.
I agree. Please, describe to me how your network is setup. (ie: What is plugged into what?)
What is plugged into what? Does it go Internet > Vodafone > Netgear > Cameras? Or does it go Internet > Vodafone > Cameras?
You will probably need to setup the port forwarding rules on both the Vodafone and the Netgear.
Please, check what your IP Address is and let me know what is listed as the default gateway.
Where did you get that information? I ask because the IP and gateway you gave are not possible.
Please, follow the instructions below:- Click the Apple icon on the top left of the screen- Click System Preferences- Double click the Network icon- Click and choose the network adapter that you use to connect to the Internet- Click the "Advanced" button.- Click the TCP/IP button- What is displayed in the IP address and Router fields?
I am assuming that the 10.0.0.1 address is the Netgear address.
- Click the following link and log in: http://10.0.0.1
- Navigate to the firewall section and open the needed ports.
After that is complete, click "Status" and tell me what is listed for the WAN IP address. Now you have to go to that IP address (wan IP), log in, and open the needed ports on that device.
After you do all of that, you will be all set.
Okay, perhaps you are trying to log into the Vodafone router.
Enter the following entries:
Does that allow you to log in?