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Isaac Franklin
Isaac Franklin, System Administrator
Category: Networking
Satisfied Customers: 320
Experience:  Technical Support Coach at Liberty Tax Service
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I installed a new printer cartridge in my epson wf-2650 and

Customer Question

i installed a new printer cartridge in my epson wf-2650 and reset the printer (actually, the store did this bc i was having trouble with new cartridge). now when i try to print, i get an error
JA: How much experience do you have with this particular machine?
Customer: it's new i tried to set up again with password, and it says password *****
JA: What happened right before this popped up?
Customer: i was searching for answers
JA: What troubleshooting have you tried?
Customer: i restarted router. i restarted my computer. i have tried the setup on the printer but when i type in password ***** fails.
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Networking
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

When you restart router; it keeps info stored. Only a hard reset wipes the password.

When you use your wifi, does your computer take the wifi password *****? If so, it is the set up going wrong

on the printer. Lets start there if this is the case and wifi on devices works with your current password.

First, reset your printer by the directions on the link below:

Then, follow this guide to set up your network for printer:

If this doesnt work, we can go from there.

Let me know the results.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.

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