Hello and thank you for your question. I look forward to assisting you today. What is the model number please, and have you had any recent problems?
Okay, so are you trying to connect a Netgear camera to your wireless router?
That function may be turned off in the router? Can you log into the router and check the settings?
Were you able to check the router settings?
I would be happy to continue working with you if you like?
I need to ask questions to know what you have done or can do on your end before I can proceed. I can request a refund if you like, but I can also continue to try to resolve your issue as well?