Hi. My name is***** you for your question and the opportunity to assist.
TKIP wireless security is configured on your router. Can you tell me the brand and model
number of your router?
The link below should take you to the Netgear login page.
Netgear routers come from the factory with a default
username/password ***** admin/password
can you get to the the Netgear setup page.
You may want to contact your bank as the Secure Remote Assistance request failed and it's
usually the bank blocking it.
If you're not satisfied any charges are fully refundable.
We'll just have to continue here. Are you able to login in to Netgear Genie from the link
I posted above?
Here it is again: www.routerlogin.net
Instead of the address above type
into the browser address bar and see if you
can get there that way.