Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
The cost for service looks to be 24$ for written support, secure remote assistance or any other premium service would be extra.
To get started with written support, I need to know the name brand and model of your printer.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Senior Technician and Network Switching Systems Operator / Maintainer.