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Ask Jason Fenoglio Your Own Question
Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Networking
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I can't access xfinity tv to go app because it's "grayed"

Customer Question

I can't access xfinity tv to go app because it's "grayed" out. I spoke with xfinity but they think it's an app issue
Submitted: 7 months ago.
Category: Networking
Expert:  Jason Fenoglio replied 7 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 7 months ago.

The app is grayed out because the parental controls are turned on for that app.

Go to Settings then, look under general, then Restrictions, Turn off the Restriction for the xfinity App.

This should allow you to access the app.

Expert:  Jason Fenoglio replied 7 months ago.

Let me know if that works for you.

Expert:  Jason Fenoglio replied 7 months ago.

Hello! Just checking to see if that solution worked for you. Are you able to open the xfinity app on your iPad now?

Expert:  Jason Fenoglio replied 7 months ago.

Just checking in to see if you need anymore assistance. Let me know.

Jason