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The app is grayed out because the parental controls are turned on for that app.
Go to Settings then, look under general, then Restrictions, Turn off the Restriction for the xfinity App.
This should allow you to access the app.
Let me know if that works for you.
Hello! Just checking to see if that solution worked for you. Are you able to open the xfinity app on your iPad now?
Just checking in to see if you need anymore assistance. Let me know.