How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask hongkongpom Your Own Question

hongkongpom, Computer Support Specialist
Category: Networking
Satisfied Customers: 1264
Experience:  Microsoft Certified Desktop Support Techician since 2007
Type Your Networking Question Here...
hongkongpom is online now
A new question is answered every 9 seconds

I've an mx850 installed on a USB line and shared over a lan.

Customer Question

I've an mx850 installed on a USB line and shared over a lan. I've experienced print problems apparently in the driver, so am doing a reinstall. This time using downloaded driver (not Microsoft's choice for Win10 64). Win wants to know which version I've got: (2007-10-29) or 2007.12.07. What are they talking about? Firmware? How do I tell?
JA: How much experience do you have with this particular machine?
Customer: years
JA: What troubleshooting have you tried?
Customer: Problems is stripes fade starting half way down on a very dense BW pattern. Anbot 2cm wide stripes fade starting about half way across, and alertnate fading right side then left. Nozzel check shows OK
JA: The network expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope. All else is fine with this one.
Submitted: 2 months ago.
Category: Networking
Expert:  hongkongpom replied 2 months ago.

Hello there to view the driver for your printer type Print Management at the magnifying glass in the lower left corner.

​On the resulting window that opens, click Print Servers on the left hand side. Finally click Drivers under your username and then in the middle frame you'll see your printer together with the driver version to the right.

Related Networking Questions