Hi. My name is***** you for your question and the opportunity to assist.
On your TV go into the network settings. In the Manual setup section make sure DHCP is turned on.
If you already connected the TV to your wireless network, when you turn on DHCP you should
see all the boxes populate with information.
Is DHCP turned on?
Try connecting to the wireless again.
Did your router come with a label on it that tells you what the wireless passwork/network key is?
What's the model of your router and TV?
Go into your network manual settings.
Turn DHCP off then on again to see if it will become active.
Check out this link: http://vizhdtv.com/5-simple-steps-what-to-do-when-your-vizio-smart-tv-wont-connect-to-the-internet/
Hello,I am the person that will be helping you today.
On the TV, in the Network Settings, what is listed for the IP address, subnet mask, & Default Gateway?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem?Once connected, I will be able to troubleshoot your network. When the remote session begins, a chat window will appear that we can use to communicate with each other.
Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?