Hello,I am the person that will be helping you today. I have a few questions that I need answered before we begin. Thank you in advance for answering them.
1) What is the brand and model name of your new router?
2) What is the brand and model name of your modem?
3) Who is your Internet service provider?
4) Are any computers able to connect to the Internet on your network using the new router?
I will be standing by, looking forward to your response.