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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Cant get it to recognize ethernet connection with new

Customer Question

Cant get it to recognize ethernet connection with new router. I tried everything on the web. It worked fine a few days ago with the old router. When I try manual install it won't accept 8 hex IvP6 address???
JA: How much experience do you have with this particular machine?
Customer: lots
JA: What troubleshooting have you tried?
Customer: new cable.. reboot router and mac, PR reboot, all kinds of config in the network preferences, can't get it to accept 8 hex router address when I try manual install
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: just help me get this ethernet to work
Submitted: 2 months ago.
Category: Networking
Expert:  Jason Jones replied 2 months ago.

I am the person that will be helping you today. I have a few questions that I need answered before we begin. Thank you in advance for answering them.

1) What is the brand and model name of your new router?

2) What is the brand and model name of your modem?

3) Who is your Internet service provider?

4) Are any computers able to connect to the Internet on your network using the new router?

I will be standing by, looking forward to your response.

Thank you,

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