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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I had a good wifi router extender connection to the internet

Customer Question

I had a good wifi router extender connection to the internet until a big storm last night. I have a Directv receiver and its setup doesn't help. I forgot the ip setup and now cannot find any way to correct the problem. Direct changed their setup instructions and where i could select the wifi source is no longer part of their setup
Submitted: 7 months ago.
Category: Networking
Expert:  Yvette replied 7 months ago.

Hello Steve. Who makes the wifi router extender and what's the model#?

Expert:  Yvette replied 7 months ago.

Hello Steve. I understand you have a Netgear N300 Wifi Range Extender.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
n300, yes
Expert:  Yvette replied 7 months ago.

OK. I'll be glad to help you with this issue

Expert:  Yvette replied 7 months ago.

Press the WPS button on the side panel of the extender

Customer: replied 7 months ago.
let's get it done. i don't want to be online all day
there isn't any button
Expert:  Yvette replied 7 months ago.

Is there a green light at the bottom of the extender?

Customer: replied 7 months ago.
there is a horizontal yellow? blinking light
Expert:  Yvette replied 7 months ago.

The WPS button is near the power button non the N300

Customer: replied 7 months ago.
there is no pwr button
Customer: replied 7 months ago.
https://www.amazon.com/Linksys-Wireless-Dual-Band-Extender-RE1000/dp/B005FDXMJS/ref=sr_1_5?ie=UTF8&qid=1469556787&sr=8-5&keywords=lynksys+range+extender
not a wall plug in but a pwe cord
Expert:  Yvette replied 7 months ago.

Just a moment please

Expert:  Yvette replied 7 months ago.

I thought you said it was a Netgear N300?

Customer: replied 7 months ago.
linksys Cisco is shown on the device that is molded into the case
Customer: replied 7 months ago.
26 July 2016 11:17
linksys. Cisco is shown on the device that is molded into the case
Expert:  Yvette replied 7 months ago.

OK. Thanks

Customer: replied 7 months ago.
I have a serial # ***** that would help
Expert:  Yvette replied 7 months ago.

No I have it. Netgear also makes an extender with the same model#

Expert:  Yvette replied 7 months ago.

Can you please press the Wi-Fi Protected Setup button on the extender.

Customer: replied 7 months ago.
is this button showing two arrows like reset or return
Expert:  Yvette replied 7 months ago.

yes

Customer: replied 7 months ago.
done
Expert:  Yvette replied 7 months ago.

ok great. Do you see a wifi protected setup button on your router also?

Customer: replied 7 months ago.
i pushed it
Expert:  Yvette replied 7 months ago.

ok great.

Expert:  Yvette replied 7 months ago.

Do you see the Wi-Fi Protected Setup light on the extender?

Customer: replied 7 months ago.
if it is the main light on the extender, if is off
Expert:  Yvette replied 7 months ago.

You don't see any lights on the extender?

Customer: replied 7 months ago.
the ethernet lite only. when i pushed the protect butt the main light went off
Expert:  Yvette replied 7 months ago.

OK. Just a moment.

Expert:  Yvette replied 7 months ago.

Have you contacted Linksys Tech Support?

Expert:  Yvette replied 7 months ago.
p>
Expert:  Yvette replied 7 months ago.

Still there?

Customer: replied 7 months ago.
thank you. Note: there was a duplicate problem submission also. I would expect there is no charge for our talk?
Expert:  Yvette replied 7 months ago.

I submitted a notice about the duplicate question. I will request a refund. Linksys should be able to tell you if the extender is still functional.

Thanks for using Just Answer.

Customer: replied 6 months ago.
thx