Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. There can be any number of reasons that the computer won't connect. I'll walk you through them step by step, beginning with the easiest one first.
You're welcome! Let's begin by shutting down the wifi router and restarting it. Who is your internet service provider? Do you have an internet modem and a wifi router or do you have one device that serves as both?
Ok. Thank you. If that didn't work, let's try this. Shut down the internet modem, then the wifi router, then the computer. Next, startup the internet modem. Wait until lights indicate that is fully powered up and connected to internet before powering up the wifi router. Finally, when the wifi router is full connected, please turn on the computer and try to connect to the internet. If that doesn't work, please let me know what operating system your computer has.
If you're not sure, you should be able to use one of these links to find out.
Can you click this link and tell me what you see please?
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X
I appreciate your patience as it can take a moment to type out my answers. I'll need to know the Operating System and who the Internet Service Provider is, in order to provide the next steps.
Thank you. I need to know the Operating System for the laptop so I can walk you through troubleshooting on it.
Got it. Give me just a moment please
Windows 10 Networking Issues – can’t see network printers or devicesFIRST STEPS1. Open Network and Sharing Center by clicking the Start button, clicking Control Panel, clicking Network and Internet, and then clicking Network and Sharing Center.2. If network discovery is off, click the arrow button to expand the section, click Turn on network discovery, and then click Apply. If you are prompted for an administrator password ***** confirmation, type the password ***** provide confirmation.3. If network discovery was off, your problem may be solved. If it was already one, please proceed to the SECOND STEPS.SECOND STEPSPlease right-click on Start (windows logo), and then click on Control Panel. Next, click on Administrative Tools and then on Services. Find DNS client service. Double click on it and choose automatic. Do the same thing for the Function Discovery Resource Publication / SSDP discovery / and UPnP Device Host services. If your problem is still not resolved, please proceed to THIRD STEPS.THIRD STEPS• If all else has failed, there is a possibility that your networking protocols are corrupted. To correct that problem,• Right-click the start menu button and select Command Prompt(Admin)• At the blinking prompt in the black window type the following commands, pressing enter after each command.o netsh winsock reset netsh int ipv4 reset netsh int ipv6 reset ipconfig /release ipconfig /flushdns netsh int ip reset netshlog.txt• Restart the machine after executing the last command and check to see if you can access the internet.
Please give this a try and let me know how it works for you. If this solves the problem., would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If you need more help, please let me know so I can continue to assist you. If you continue to have difficulty, please try to open a page in your browser and tell me the exact error message that you see.
Ok. Is network discovery turned on?
Please go through the steps provided, one by one, and let me know the results.
Wolul it be possible for you to temporarily connect the laptop directly to the router with a network cable? If you can do that, I can remotely access your laptop and do the wifi troubleshooting for you.
You're satisfaction is guaranteed. If I am unable to help you, then you can contact Customer Service at 1(###) ###-####to discuss your options. I have no access to billing information so I don't know if you are a first time customer, or a subscription computer. You can also contact them via email at***@******.***.
You probably can't network discovery see it because you are not connected to the internet.
I don't understand why you think this is a scam. I have provided detailed troubleshooting instructions. If the first step didn't work, you should move on to step 2, and then step 3 if needed. You seemed to be having difficulty with the instructions, so I offered remote assistance. I am confident that if you will just go through the provided instructions and tell me the results we can get you up and running without remote assistance.