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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Networking
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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I get an error code when I try to open my credential

Customer Question

I get an error code when I try to open my credential Manager. error code 0x80070057
Submitted: 4 months ago.
Category: Networking
Expert:  Jason Fenoglio replied 4 months ago.

Hello, my name is ***** ***** I may be able to assist you. Are you running Windows 10 on PC you are getting the Credential Manager error on?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
actually a Toshiba laptop
Expert:  Jason Fenoglio replied 4 months ago.

Let's check the Credential Manager service. Click on the search bar near your Start button and type "services.msc".

Expert:  Jason Fenoglio replied 4 months ago.

Click on Services and scroll through the list on the right side till you see Credential Manager. Double Click on Credential Manager and make sure that it is set to Manual then Start it. Click Apply the OK.

Check to see if Credential Manager gives you the same error.

Customer: replied 4 months ago.
It opens, however the 'web credentials' gets the error code
Customer: replied 4 months ago.
I have to go...will come back to this later.....sorry...
Expert:  Jason Fenoglio replied 4 months ago.

Was this further than you were able to get before? Are the local credentials working?

Expert:  Jason Fenoglio replied 4 months ago.

Ok. No problem.

Expert:  Jason Fenoglio replied 4 months ago.

You might try this when you get back.

Open the Edge browser
Click on ". . ." ("more actions" in the upper right corner of the browser)
Click on "Settings"
scroll down to "Clear browsing data"
click on "Choose what to clear" (but, do not select passwords)
select items to be cleared.
click on "Clear"

If that doesn't work, try this:

Open the Edge browser
Click on ". . ." ("more actions" in the upper right corner of the browser)
Click on "Settings"
scroll to the bottom to "Advanced Settings"
click on "View advanced settings"
scroll down to "Privacy and services"
click on "Manage my saved passwords"

This shows the websites you have saved passwords for.
They are listed in random order
If you click on an entry it will display:
The URL
The Username
dots for where the password ***** be displayed

Apparently this would allow you to change the password, I assume.

Randomly selected one of the entries and changed one of the passwords.
Clicked on "Save"

Expert:  Jason Fenoglio replied 4 months ago.

You might try this when you get back.

Open the Edge browser
Click on ". . ." ("more actions" in the upper right corner of the browser)
Click on "Settings"
scroll down to "Clear browsing data"
click on "Choose what to clear" (but, do not select passwords)
select items to be cleared.
click on "Clear"

If that doesn't work, try this:

Open the Edge browser
Click on ". . ." ("more actions" in the upper right corner of the browser)
Click on "Settings"
scroll to the bottom to "Advanced Settings"
click on "View advanced settings"
scroll down to "Privacy and services"
click on "Manage my saved passwords"

This shows the websites you have saved passwords for.
They are listed in random order
If you click on an entry it will display:
The URL
The Username
dots for where the password ***** be displayed

Randomly selected one of the entries and changed one of the passwords.
Clicked on "Save"