Hi. My name is***** you for your question and the opportunity to assist.
Do none of the lights on the front of the router come on when it's plugged in (see attachment)
Alfred. Take a look on the back of the router. Just to the left of where the power cord plugs in to
the router is an On/Off button. Try pressing that and see if the lights on the front of the router come on.
Ignore the pop up. Those are automated and I can't control that.
Were you able to get the router powered on?
It sounds like the router is fried. If it won't power on there is nothing that can be done but replace it.
I don't have the juice to process refunds but Customer Service does.
You can call them at 1.***-***-****